Information We Collect

When you interact with our platform, we collect different types of information depending on how you use our services. Let's break down what we gather and why.

Information You Provide Directly

This includes data you voluntarily share with us:

• Account registration details like your name, email address, and contact information
• Profile information including educational background and investment interests
• Communication preferences and language settings
• Messages you send through our contact forms or support channels
• Payment information when you enroll in premium courses (processed securely through our payment partners)

Information Collected Automatically

Our systems automatically gather technical data when you visit our website:

• Browser type, operating system, and device information
• IP address and general geographic location (city and province level)
• Pages you visit, time spent on each page, and navigation patterns
• Referral sources and search terms that brought you to our site
• Cookies and similar tracking technologies (more on this below)

How We Use Your Information

Your data serves specific purposes that directly benefit your learning experience. We don't sell your personal information to third parties. Here's what we actually do with it:

We also use aggregated, anonymized data for research purposes. This means we might look at overall trends (like which courses are most popular) without identifying individual users.

Data Sharing and Third Parties

We share information only when necessary to provide our services or comply with legal requirements. Here's who might receive your data and under what circumstances:

Service Providers

We work with trusted partners who help us operate the platform. These include hosting providers, payment processors, and email service platforms. All service providers are bound by confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

We may disclose information if required by Canadian law or in response to valid legal processes. This includes complying with court orders, regulatory inquiries, or protecting our legal rights.

Business Transitions

If Wyxen Apex is acquired or merges with another organization, your information may be transferred as part of that transaction. We'll notify you before any such transfer and explain your options.

Your Rights Under Canadian Privacy Law

Canada's privacy legislation (PIPEDA) gives you specific rights regarding your personal information. You can exercise these rights at any time by contacting us.

Access and Correction

You have the right to request a copy of the personal information we hold about you. If any information is inaccurate or outdated, you can ask us to correct it. We'll respond to access requests within 30 days.

Withdrawal of Consent

You can withdraw your consent for us to use your information at any time. Keep in mind that this might limit your ability to use certain platform features. For example, withdrawing consent for communication might mean you miss important course updates.

Data Portability

You can request your data in a structured, commonly used format. This allows you to move your information to another service if you choose.

Deletion Rights

You can request that we delete your personal information. We'll comply unless we're required to retain certain data for legal or operational reasons (like financial records for tax purposes).

Data Security Measures

Protecting your information isn't just a legal obligation for us – it's fundamental to our service. We employ multiple layers of security:

• Industry-standard encryption for data transmission (SSL/TLS protocols)
• Encrypted storage for sensitive information like payment details
• Regular security audits and vulnerability assessments
• Limited employee access to personal data on a need-to-know basis
• Secure backup systems with geographic redundancy
• Multi-factor authentication options for account security

While we implement strong safeguards, no system is completely impenetrable. We continuously monitor for potential threats and update our security practices based on emerging risks.

Cookies and Tracking Technologies

Our website uses cookies – small text files stored on your device. These help us remember your preferences and understand how people use our platform.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like login and course access
• Preference cookies: Remember your settings and language choices
• Analytics cookies: Help us understand which features are most valuable
• Performance cookies: Monitor site speed and identify technical issues

You can control cookie settings through your browser preferences. Blocking certain cookies might affect site functionality, but essential features will still work.

Data Retention and Deletion

We don't keep your information longer than necessary. Our retention periods depend on the type of data and why we collected it:

• Account information: Retained while your account is active, plus 3 years after closure for legal compliance
• Course progress and grades: Kept for 7 years to provide transcripts and verify credentials
• Communication records: Maintained for 2 years after the last interaction
• Payment records: Stored for 7 years to comply with Canadian tax regulations
• Website analytics: Anonymized after 26 months and deleted after 38 months

When we delete data, it's permanently removed from our active systems and backups within 90 days. Some information may persist in archives required for legal compliance.

International Data Considerations

While Wyxen Apex primarily serves the Canadian market, some of our service providers operate globally. This means your data might be processed in countries outside Canada, including the United States.

When we transfer data internationally, we ensure adequate protections through:

• Contractual agreements requiring equivalent privacy standards
• Compliance with Canadian privacy requirements for cross-border transfers
• Regular audits of international partners' security practices

Children's Privacy

Our platform is designed for adult learners. We don't knowingly collect information from individuals under 16 years of age. If you're under 16, please don't register for an account or submit personal information through our site.

If we discover that we've inadvertently collected data from someone under 16, we'll delete it promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.

Changes to This Policy

Privacy practices evolve as technology and regulations change. We'll update this policy periodically to reflect new practices or legal requirements.

When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the changes take effect. Continuing to use our services after changes become effective means you accept the updated policy.

You can always find the current version of this policy on our website, along with the date it was last updated.